About Us – Experienced Providing F&I Training

F&I Coach is a New England-based company with over 50 years of experience in the automotive industry. We are car people. We’ve sold cars, done F&I and managed a sales desk. We know how profitable a store should be, and how an F&I Department should be run. We specialize in driving performance in F&I Departments by utilizing a process-driven sales approach which is compliant, consistent, and supported by ongoing training. In addition, we will provide your dealership with superior F&I training, and unique and creative solutions to generate additional income with F&I products that include reinsurance.

Michael J. Wilkins

Michael J Wilkins, started in the Automotive Industry in 1988. He’s held sales and management positions at Pat Ryan and Associates, Allstate, GE Capital, and Southwest Re. These positions include regional sales manager, national training manager, director of training, and VP of sales. He has developed and marketed Finance and Insurance Training Seminars regionally and nationally, and Developed F&I 101 and 102 Training Webinars for Credit Union Direct Lending.

Notable achievements include:

  • District Manager of the year Pat Ryan and Associates 1992
  • Leadership Award GE Capital 1995
  • Regional Manager of the Year GE Capital 1996

Gary S. Sillman

Gary S. Sillman started in the Automotive Industry in 1986. He has been an owner/operator, a highly successful F&I Manager, and an award-winning Finance and Insurance Executive for Zurich. He has successfully recruited, trained, and developed F&I Managers throughout Connecticut, Massachusetts and New York. He also has expertise in securing indirect financing options for new and used car dealers.

Notable achievements include:

  • Business Manager of the Year for The Herb Chamber’s Organization in 1995 and 1996
  • Generated $3,200,000 of F&I profit in 1996
  • Five Time Presidents Club Winner for Zurich Direct Underwriter
  • Maintained monthly PVR over $1000 for 26 months

Our Game Plan Is Simple:

  • $1200 PVR
  • One-on-One Coaching
  • Playing By the Rules

We’ll work with you to develop the discipline necessary to build a foundation that enables you to excel. You need to be brilliant in the basics to succeed at selling F&I products. Our focus is on ordinary tasks such as giving feedback, holding people accountable, being engaged, and committing to personal growth.

An Integrity Based F&I Training and Products Company

At F&I Coach, we look out for the best interests of our dealers and their employees, customers, and families. When using us instead of other F&I training firms, the result is plain and simple; our dealers make more money.


Contact Us

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Our Address:

180 Denslow Rd, Unit 8
East Longmeadow, MA
01028